I ordered a logo + design service:
1) Once a designer is assigned to your order, you will be emailed a unique proofing link where you can request the changes to the design; names, dates, colors etc. The proofing link will also be available in your Orders page.
2) You will receive your initial proof within 2 – 48 hours after we get your design requirements. Then you can approve the proof or request upto 2 more revisions. (Max 3 proofs)
3) Once we receive your approval of a design, the pertinent artwork files will be available to download from the proofing link.
I ordered just a logo to download:
1) Your artwork files will be available to download immediately in your Downloads page.
2) There is currently no download limit or download expiration for files. But it is advisable to download your files as soon as possible.
3) If your download files are broken or incorrect, please contact us and we’ll set you right up.